Higher Certificate in Hospitality Management

Introduction

The hospitality industry makes a significant contribution to the national and global economy. As such, the industry requires competent managerial staff who possess the required skills and knowledge for successful hospitality management.

Students achieving this qualification are competent to apply hospitality-specific frontline and management skills with specific focus on hospitality management. Students will learn about housekeeping and front office operations and demonstrate an understanding of hospitality-related financial management, accounting, and inventory.

What will I learn?

• Managing Front Office operations, efficiency, revenue management, and technology applications.
• Managing housekeeping operations, managing staff, planning, and organising the daily activities.
• Developing effective managerial skills, staff employment and training.
• Effective communication, time management techniques, manage conflict and change.
• Planning, implementation, and evaluation of food and beverage operations
• Planning and control to satisfy food-quality, maximising service and productivity through the use of technology.
• Hospitality facilities management, functional spaces and design within a property.
• Managing beverage operations, beverage service, control systems, hiring and training.