Do you have what it takes to work in the hospitality industry?

Do you have what it takes to work in the hospitality industry? Working in hospitality can offer an exciting life filled with glamorous travel, hobnobbing with the rich and famous and living in some of the most beautiful places in the world. At the same time it requires special people with a specific personality type. Think you’re up for it? Let’s have a look at how you measure up.

Working with people

Do you love a social lifestyle? Is working with people right up your alley? Excellent customer service is the bedrock of success in the hospitality industry. Good people skills are vital if you want to pursue a career in hotels, resorts, casinos or cruise ships. If you’re not 100% sure about your people skills, ask people whose opinion you respect (and who have your best interests at heart) whether or not you deal well with people and if they can see you working in the hospitality industry.

Teamwork and multitasking

Working in hospitality demands a lot of teamwork and multitasking. Whether you’re working as a chef, at the front desk or in management, the chances are you’ll be answerable to a boss and have staff answerable to you as well. It’s vital that you work well under management and that you lead the staff under your supervision clearly and with purpose. Hospitality workers also need to be fantastic multitaskers. There will be times when the phone rings constantly, a queue of guests is waiting to check in, somebody wants a problem resolved and the card machine fails-all at the same time. You need to be able to handle situations like this in your sleep!

Cool, calm and collected

A lot of guests travel for business purposes. Business travel can be extremely stressful due to demanding meetings, late flights, language barriers and a myriad of other issues. This can make guests difficult to work with. It’s essential for hospitality workers to remain cool, calm and collected at all times. If you’re calm and efficient, guests are likely to be more relaxed and easier to please.


How do you deal with change? Hospitality workers need to be flexible. The hospitality industry changes frequently, whether it’s staff changes, new hotel policies, new software systems, or even an expanding hotel chain with new properties which require workers to move to a different location and work with a new, unfamiliar staff. Change is a constant in hospitality, and the industry requires workers who embrace it.

The hospitality industry requires workers who thrive on working with people, enjoy teamwork and multitasking, are cool, calm and collected under pressure and constantly flexible. So, does a social lifestyle full of travel appeal to you? Do you think you have what it takes? If you’re up for the challenge, enrol with IHS for the best hospitality training available!

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