Having qualified managers in the workplace who are able to assess and monitor their team’s performance creates a wonderful working environment with a nurturing undertone. When staff know exactly how to perform their job roles, they have the confidence to create a wow factor for guests. Assessors play a vital role in ensuring that staff know exactly what is required to carry out their jobs successfully. Assessor Training is something that many hotels are investing in today because of the many benefits to staff, managers and business owners.

 

An assessor’s role is to collect evidence about how staff are performing their job tasks in the workplace in order to indicate whether or not they have the necessary knowledge and skills to carry out their job role correctly. So essentially, an assessor is checking to see that staff know what to do. Collecting such evidence can take many different forms – conducting assessments on paper or reviewing and assessing practical applications of a job function. This also includes feedback and assessment reviews with staff.

Based on a set of strict criteria laid down by the South African Qualifications Authority, assessors need to undergo very specific training themselves in order to show competence as assessors in their area of expertise. Once certified competent by an accredited training provider such as International Hotel School, assessors are able to work for a variety of hospitality businesses, hotels, hotel groups or independently, in order to carry out evaluations and assessments of staff on behalf of the company.

There are also benefits for employers who sign up staff members for Assessor Training: Provided all criteria are met in regard to the employer’s Workplace Skills Plan (and their Skills Development Levies are up-to-date), a percentage-based rebate can be claimed by the company for training carried out. Additionally, the latest requirements for BBBEE Skills Development points necessitate companies in almost all industries to spend 6% of their payroll on Skills Development.

Why choose International Hotel School? Our recognition and status as a leading provider of quality hospitality education has led to us having an excellent training record in our 20 years of operation. We quality assure our programmes through memberships of a number of bodies, both educational and professional, who have an interest in promoting high standards within the hospitality industry.

Assessors are valuable to any hospitality organisation because they can train and equip a team of on-the-job coaches to assess each and every job role in the company, to ensure optimal performance. Can any hospitality business really operate without them? They are the benchmark by which employers can measure and manage their best assets – their staff. International Hotel School understands the importance of hospitality excellence in the workplace, and we train our students, assessors and moderators with this in mind.

Where can you train to be an Assessor for the hospitality industry? International Hotel School offers an Assessor Training Course which takes place over three full days (SAQA ID 115753; NQF Level 5). After the three day course, candidates are required to compile a portfolio of evidence (PoE) which will be assessed and, if the candidate is deemed competent, submitted to the ETP SETA for verification. On successful verification, the candidate will be awarded a statement of results by the ETDP SETA. This statement of results is then submitted to the Culture, Arts, Tourism, Hospitality and Sports Sector Education and Training Authority (Cathsseta) for registration as an Assessor scoped in the candidate’s area(s) of expertise.

Included in the fee is:

• A Certificate of competence
• Statement of Results from ETDP Seta
• Learner Guide
• Learner Workbook (including templates)
• Learner Support

The course is aimed at current supervisors or managers within the hospitality industry. A strong command of the English language is an essential entry requirement, as well as plenty of experience within the sector that the candidate wishes to assess in, for example: Food & Beverage Operations; Front Office Management or Health and Hygiene standards in the kitchen (HACCP), to name a few.

If you would like to know more about Assessor Training through International Hotel School, get in touch by calling 0861 44 33 00 to talk to a consultant, or alternatively, email info@dev.brokenpony.club for further details.