Author International Hotel School   |  June 4, 2015


A typical business receives feedback from only around 4% of its unhappy customers — 96% just go away … and 91% will never come back. (Source: “Understanding Customers” by Ruby Newell-Legner)

Service Excellence is something that we all strive for in our industry.  Everyone knows just how hard it can be to recover from a bad reputation caused by bad service. When service is top of mind, staff are able to treat guests in a way that ensures they have a memorable experience and want to come back again. Great service feels brilliant and natural and that’s why the training division of the International Hotel School offer a range of courses designed to improve basic to advanced industry skills as well as improve on existing management and leadership skills. The Training Division has something for everyone.

What courses are available though the IHS Training Division?

As the Master licence holder of The American Hotel & Lodging Educational Institute (AHLEI) in South Africa, many of the training courses support and encourage the training & certification of hospitality professionals in all facets of the industry. In partnership with AHLEI, IHS offer Professional Certification courses in the following areas:

Why is certification so important?

Professional Certification demonstrates proficiency. It is an indication of your skill in your everyday job and shows employers and guests that you are committed to your profession and are well trained with proven abilities. Aside from these benefits, many employees who are certified stand to improve their chances for promotion, wage increases or career advancement. Leading hotel companies and thousands of properties around the world use the EI certification.

Who are these courses aimed at?

With over 20 EI internationally recognized certification programs available through IHS, certification options are available for every level of hotel employee; from front level all the way to general managers.

Certification programmes are aimed at:

  • Executive Level
  • Department Heads
  • Supervisors
  • Managerial
  • Front Line employees

Anyone in the service industry can register for our programmes and many of our clients include hotels, restaurants, transportation companies, attractions, and retail outlets, not just hotels or accommodation establishment. Trainers, hospitality educators, hotel suppliers and spas are also amongst some of our many wonderful clients.

We’re at your service

The IHS Training Division is committed to hospitality training and education, supported by quality standards of practice through leadership, professional certification, development and education. Don’t be fooled into thinking that training is just an added expense – it’s an investment in your business, in your staff and a chance to impress your guests.

If you would like to know more about the IHS training programmes, get in touch on:

JHB: 011 804 5533; CPT: 021 426 2924; DBN: 031 267 4700

Or visit: for further details.