Higher Certificate in Hospitality Management (Spa Operations) with AHLEI Recognition

R48 900

Starts: March 2022
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This course introduces students to the world of spas, taking a comprehensive look at subjects ranging from the history and cultural development of spas, to spa terminology and financial realities. The course takes students through a typical day from a spa director’s perspective, examines the qualities of outstanding service, and discusses industry trends and future directions.

Students achieving this qualification are competent to apply hospitality-specific frontline and management skills with specific focus on spa management.

What will I learn?

  • A general introduction to the world of spa, spa terminology, financial realities, qualities of outstanding service, industry trends and future directions.
  • Managing housekeeping operations, managing staff, planning, and organising the daily activities.
  • Retail operations management of spas, design, products, retail planning, inventory management, sales and service, and marketing within the spa environment.
  • Managing Front Office operations, efficiency, revenue management, and technology applications
  • Developing effective managerial skills, staff employment and training.
  • Effective communication, time management techniques, manage conflict and change.
  • Financial management for Spas, inventory, income statements, ratio analysis, pricing, operations budgeting, revenue management, and business plan development.
  • General introduction to hospitality including an overview of the service industry and different hotel types and pricing category.


Successful graduates will receive:

In recognition of the quality of the International Hotel School Higher Certificate Programme, the American Hotel & Lodging Educational Institute (AHLEI) will award their Certificate per examinable subject completed, to those who have registered with them and the passed the subject with a minimum of 70%.

More Information

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Area of Focus

Course Details

Admission Requirements

National Senior Certificate with Higher Certificate entry or equivalent.


  • Higher Certificate in Hospitality Management (SAQA ID No: 88062, NQF Level 5)
  • AHLEI Spa Management specialisation certificate
  • AHLEI award for each module completed


24 months.
Each module is ten weeks


5 - 10 hours per week

Start Date

March 2022


R48 900 (excludes textbook delivery costs outside of South Africa)

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