Certified Hospitality Supervisor

R4 500

Starts: 2 August 2021
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Hospitality supervisors must have effective skills in leadership, time management, and communication. They must keep pace with change, improve their knowledge, and share their experience with others. The Certified Hospitality Supervisor (CHS®) provides recognition for these skills. The CHS® designation can be used on letterheads, business cards, and other writings.

What will I learn?

  • Supervision
  • Leadership
  • Time Management
  • Effective Communication
  • Problem Solving and Conflict Resolution
  • Orientation and Training
  • Motivation and Team Building
  • Staffing and Scheduling
  • Improving Employee Performance


We require that individuals arrange to take their examination under the supervision of an approved proctor.

  • A proctor may be a Certified Hotel Administrator (CHA®), a local educator, an HR director/ manager, an AH&LA member association/ federation executive, your immediate supervisor or a member of the clergy. Designated proctor cannot be a relative.
  • Exam consists of 100 multiple-choice questions that must be answered within a two-hour time period.
  • Passing score: 70% or higher.
  • Two retakes are allowed if a candidate does not pass the exam, at an additional exam fee. Must be completed within the same one year time frame of enrolment.
  • Exam is available online and paper-based.

More Information

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Area of Focus

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Course Details


AHLEI Certified Hospitality Supervisor (CHS®)


Candidate time in position: 3 months, OR

  • One current AHLEI supervisor, management, department head, or executive certification eliminates time requirement
  • Completion of AHLEI’s Supervisory Skill Builders series eliminates time requirement

Qualifying Candidate

A person who supervises two or more individuals; has job duties in the hospitality industry that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews; makes decisions and judgment. calls while performing daily duties; and has input on hiring and firing. Prerequisites decisions within a department.


1 year (Self – Paced)

Start Date

2 August 2021


R4 500

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