Sometimes, no matter how much hotel management training you have under your belt, or experience, skills and talents to show off, getting your dream job isn’t always simple. This could be because you don’t know how to sell yourself (and your fabulous talents) in an interview scenario. Here are 5 excellent interview questions which are the most frequently asked questions by industry professionals – and we’ve got guideline answers that will help you ace that interview and land your dream hospitality job.
Tell us what you know about our company and why you want to work for us.
Do – make sure you research their website and social channels for plenty of information, facts and news which will lead you to understand more about the company, how they operate, their culture, expectations and standards of service. When you’re in the interview, be conversational and use key terms about the business, bringing the culture of the organisation into the discussion. Mention good points about the company (like their USP’s), reputation and strengths. Don’t – go on forever with the discussion – keep it short (2-3 minutes is fine) and to the point. Don’t brag or show off millions of facts or statistics about the company – it doesn’t reflect any insight into the values of the company and won’t win you the job.
What experience do you have in the hospitality industry?
Do – be honest about your experience, mention your achievements and be creative with your explanations to hold the interviewers attention. It’s your opportunity to sell yourself – be inspiring. Don’t – regurgitate your CV (they can read it themselves) and don’t talk badly about your previous employers – ever!
What challenges do you think you will face in this job / industry?
Do – show that you have researched trends, facts and insights into the sector to which you’re applying to, and how you would apply your strengths to any of the challenges you may face (you must give examples). This is also a time to explain how you stay motivated and passionate in your job – this is ideally the purpose of their question. Don’t – come unprepared – find out about the job and the challenges you may face, as well as industry insights, forecasts and trends worth mentioning.
Tell us about your goals for your career – where do you see yourself in ‘X’ years’ time?
Do – mention at least 1 long-term goal and 2 or 3 short term goals and briefly how you intend to get there. This is your opportunity to show your genuine interest and dedication to the industry, and that you are goal-orientated and passionate enough to achieve your goals. Don’t – come across lazy and uninterested in your future or the hospitality industry.
Tell us a time when you managed a difficult situation – what was it and how did you deal with it?
Do – explain an honest situation that happened and how you overcame it and still managed to delight the customer. Build a storyline and speak about your strengths here. Don’t – lie and make up fictitious stories. You may be caught out and then you will lose out on the job of your dreams.
Plan to succeed, not fail
If you follow the above questions, if you prepare your answers in advance, if you research the position and the company you are applying to…all these things will help you with your confidence in your interview. Plan to succeed – make time in your busy schedule to research, prepare, practise and present yourself for the job of your dreams.
Don’t let nerves get in the way
Nerves can put anyone off. Controlling nervousness is vital for delivering a flawless interview that can be understood clearly and make an impact. Being able to convey passion and enthusiasm for the industry and the company you are applying to will help to drive the speaking process and calm the nerves. When you are confident and passionate about yourself, nerves will dissipate. Talking slowly and clearly can also have a calming effect on how you address your interviewers, and changing your pitch and tone can draw them in to key areas that you want to focus on. Remember to breathe correctly (slowly and properly) so that you can improve your speech and calm your nerves down
Remember to always keep your answers focused on work related topics and never drift away to personal life unless you are asked to. It is possible that you may not be the most qualified candidate but you can offer energy and passion and employers love charismatic employees. Always portray yourself as motivated, confident and ready to go the extra mile and commit to the company.
If you would like to know more about careers in Hospitality Management or Culinary Arts, visit our website and view the variety of programmes we offer for full-time or online study. Get in touch with one of our consultants for further details by emailing firstname.lastname@example.org or call 0861 44 33 00 and let IHS open doors for you!