GM CHA Certification Workshop Testimonials

The GM CHA Certification Workshop was held in August 2015. Attended by the hotel industry's top General Managers, the workshop was both inspiring and insightful with leaders in the industry sharing their knowledge and expertise. Below are participant testimonials about the event.

WAYNE HILL General Manager Hotels and Resort Operations
Emperors Palace

I have recently had the privilege of working with Paul and his team at the International Hotel School, to complete my Certified Hotel Administrator (CHA) designation. From beginning to end the assistance and guidance offered was world class and helped me to navigate my way through the course with determination and success. From my earliest days in the industry as a management trainee, I always looked up to the only CHAs in the country with awe. There were only 2 that I recall in 1989 and I think they both worked at The Carlton Hotel. The course facilitation sessions were well prepared and delivered by visiting industry executives and individuals with a passion for formal learning that goes beyond the classroom. The content was massively relevant and the course material still remains at the forefront of what the industry holds relevant and important. I must warn you however, that this is not for the fain hearted. Many long hours of preparation for the exam are required, as is a solid foundation of skills honed after many years in hospitality, or you will find yourself short of the very high and exacting standards set by the AHLEI.

 

Werner Geere: General Manager
Protea Hotel Edward

1. How did the workshop enable you to refine your skills and knowledge?

Johan Scheepers from the Maslow Hotel absolutely blew our minds with his pure passion for the Sales and Marketing subject. The content of the theory was rich and the quality of the conversation he lead surrounding one of the most important aspects of the hotel business left us all in awe and wanting more.

2 .Which Guest Lecturer inspired you the most with their insight into Industry and why ?

We are often asked when presenting month end results, "In hindsight, what would you and your TEAM have done differently?". I take home with me tangible and usable insight and a wealth of information that would lead my business into more prosperous grounds. The recognition an individual will receive by completing the Certified Hotel Administrator program with IHS is invaluable and it would create momentum that will ensure future career and business successes.

 

Mr Patrick Serakwane: General Manager
Legacy Hotels Kwamaritane

1. How did the workshop enable you to refine your skills and knowledge?

Through exchange of expertise from the Industry Colleagues.

2 .Which Guest Lecturer inspired you the most with their insight into Industry and why ?

Ian Jones - Influential and well experienced. They were practical and painted a clear vision of being hoteliers

 

Ashwin Jose - General Manager
Sun International Maslow Hotel

1. How did the workshop enable you to refine your skills and knowledge?

Experienced leaders from the industry facilitating workshops; combined with key knowledge sharing and networking platform amongst fellow colleagues, makes the CHA workshop arguably a perfect blend of experiential and developmental learning.

2 .Which Guest Lecturer inspired you the most with their insight into Industry and why ?

The leadership and diversity workshop facilitated by Ian Jones, his exposure and experiences across multi-cultural environments was a very fulfilling lesson. As a leader, we need to continually self-introspect towards ensuring our teams stay motivated and embarrassing diversity remains a key facet of this engagement. In a country as diverse as South Africa, it is all the more relevant towards achieving a shared and mutually beneficial goal.

 

Chris Godenir - General Manager
The Peninsula All Suite Hotel

 

In 2012 in order to recertify I needed to either complete a portfolio of evidence of service to the industry or write the exam again, I chose to write again and surprisingly passed. Next time round there is no doubt I will attend that years GM’s workshop, not only will it give me the oportunity to go over the work content.but also network with like minded professionals.

I recommend this workshop to any General Manager, young or old, in 5 short days you can gather another 5 years of motivation and rediscover the enthusiasm and self belief that you rank alongside the best.