Positivity is key
The key aspect to American hospitality is positivity; they enthusiastically greet members and guests, and always avail themselves to assist. Here at Ocean Reef all associates, managers and directors were sent to a compulsory motivational speech to prepare us for the busy session ahead.
The one thing that stood out in the speech was that in the morning, when preparing for work, we need to “dress twice” – this means that you physically get dressed for work and, whilst doing this, you’re mentally preparing yourself for work, blocking out anything from your private life that would withhold you from fully performing to your full potential at work.
The motivational speaker also mentioned that we should treat work like our own businesses, because once we all take ownership for something, we want to make a success of it and give it our all.
This has affirmed to me that it’s not just about the bottom line or just getting the job done, but also investing in your workers.
All about convenience
I was in disbelief when we pulled into Walmart (an American multinational retail corporation similar to Makro in South Africa) at around 2am to do grocery shopping on a week day! Walmart is open 24 hours a day, all year round.
Just imagine how great it would be if you didn’t have to rush to the grocery store or pharmacy to beat their closing time or rush... The American lifestyle is all about convenience – drive-through pharmacies and ATMs, and soon American consumers will have a new way to pay at the checkout: by cellphone!