Tag Archives: Hospitality Industry

Who is a bell captain?

The great thing about the hospitality industry is that there are career and job opportunities for every kind of person and every kind of passion! We’ve spent some time on all the different job descriptions and who does what in hospitality. If you need to refresh your memory, check out the organisational structure of a hotel and who works where in the system…

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Who is a Spa and Recreation Director?

The hospitality industry is one of the most exciting places to consider for your career path as there is so much choice and variety in job opportunities.

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Profile of a celebrity chef: Heston Blumenthal

Heston Blumenthal is an English celebrity chef. He owns The Fat Duck, a restaurant in Berkshire that has three Michelin stars. Voted Best Restaurant in the UK, it’s received a perfect score of 10/10 every year since 2007 by The Good Food Guide!

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Who is the Executive Housekeeper?

What does an Executive Housekeeper do? He or she is responsible for the management and operation of the housekeeping department…

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The food chain of employee and customer satisfaction

In the hospitality industry, what do happy customers, productive staff, and a profitable hotel have in common? Satisfaction of course! It’s a no-brainer that customer loyalty is the main stimulator of profit and growth. That loyalty can only come about through customer satisfaction, and this is traced back to …

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How to go green with your linen and laundry

Providing crisp, clean sheets, linens and fluffy towel for guests is something every hotel should take pride in. A guest’s night in accommodation is influenced by the quality of the sleeping experience.

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Competitions and assessments on the menu for International Hotel School students

The International Hotel School Durban campus was recently involved in a creative cocktail assessment, with first year management students in both the Hospitality and Food & Beverage departments participating in a themed assessment …

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The interconnected web of loyalty, satisfaction, productivity and leadership

Guest loyalty inspires profit and growth – a 5% improvement in customer loyalty results in a 25-85% improvement in profits – now those are numbers that are worth the effort! We recently shared The food chain of employee and customer satisfaction, and wanted to delve deeper into the service-profit chain…

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A Career as a Housekeeper in a Hotel


We recently read “Keeping House in Hotels” and thought it would be great to share here because we often get asked why anyone would want to work in housekeeping. The following article is taken from mywage.co.za…

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